Shipping and Returns Policy

SHIPPING, RETURNS, REFUNDS, CANCELLATIONS AND EXCHANGES

A. SHIPPING POLICY

1. Bevgru is dedicated to deliver your orders at your doorstep in the most efficient & timely way possible. There are a few things that you, as our valued customer, need to know about our Shipping Policy:

(a) We ship all over India.
(b) We give free shipping on all orders.
(c) If the delivery is not made, or the customer is not available at the delivery address, the courier company will hold the product for 3 days and will then return it back to Bevgru’s office.
(d) It is the customer’s responsibility to mention any specific delivery instructions (i.e. ‘if out, leave with neighbour’ or ’round back of house’ etc.) in the special instructions box while placing the order. If there are no instructions, then in case of a failed delivery, any additional charges incurred will have to be paid for by the customer.
(e) Instructions need to be given if the customer wants the goods to be left at the address without a signature. This should only be done if the customer is sure that the package/ goods will remain safe as neither Bevgru nor the courier company will accept liability for the loss of goods in this case.
(f) Once the order has been processed, and the package has been dispatched to the courier company, any request by the customer to change the delivery address will incur an additional charge.

2. Processing time for delivery
(a) All our prepaid orders are shipped within 24-48 hrs.
(b) Orders placed over the weekends are dispatched on Mondays.

B. RETURNS POLICY

1. These are the only circumstances in which we accept returns:
(a) Wrong product delivered
(b) Expired product delivered
(c) Damaged product delivered – Physical damage/ tampered product or packaging
(d) Incomplete order – missing products

2. How returns are processed: 

(a) Step 1 – Raise a return/ replacement request within 24 hours from the date of delivery. Please raise a request here with product pictures, order and contact details – support@bevgru.com.
(b) Step 2 – Give us 2 working days to review your return request.
(c) Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you within 5 business days.
(d) Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner.
(e) Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

3. We will not accept your request for returns in the following circumstances –

(a) Opened/ used/ altered products.

(b) Original packaging (mono cartons, labels, etc.) missing.

(c) The return/ replacement request is generated after 7 days from the date of delivery.

(d) The damaged/ missing product is reported after 24 hours from the date of delivery.

C. REFUNDS POLICY

Refunds will be processed for valid cancellation or return requests which have been successfully processed by us. In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For cash on delivery orders customers will be required to provide bank details where they would like to receive the refund.

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

D. CANCELLATION POLICY

You can cancel an order any time prior to the same being marked as ‘ready to ship’ using the CANCEL option in your account.

OR

Please email us at support@bevgru.com or call us on +91-7626904166 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.

We reserve the right to cancel any order without informing you at any time and may verify your order before shipping the same to you by seeking a verbal or written confirmation from you.